Archives: Tweets

Interesting idea from @GrumpNow – an app to aggregate complaints about transport problems such as all the delays from train companies.

@GWRHelp I wish that were true! This has happened so many times. But: the catering manager on the 1742 has been very helpful and given a discount for the kids’ food. So it’s not all disastrous on the customer service front, eh?

@GWRHelp I would like Mark Hopwood to speak to my children and apologise personally.

@GWRHelp It’s basic human decency and courtesy

@GWRHelp Thanks Jordan – I totally understand technical problems. It’s always the lack of communication that’s the problem – the driver didn’t even know. Nobody told us we’d have get off, so passengers sat there in confusion for an hour. All GWR has to do is talk to its customers

@GWRHelp and perhaps you’d like to feed my tired, hungry children after leaving them stranded?

@GWRHelp your customer service is shameful and despicable

@GWRHelp I would like you to explain to my two tired young children why not only was the 1542 from Paddington cancelled but the 1642 was then left not moving with NO STAFF telling passengers what was happening. All passengers ended up guessing we have to get the 1742.

The Great Book Purge has begun. So far we’ve agreed 207 to face shelf-denial. I’m aiming for at least 300.